Employer Connection - FAQs

Delta Dental of Arkansas is committed to providing you with excellent customer service and making you smile. We are here to answer any questions and give you the information you need quickly. Below is a list of frequently asked questions we receive from employers. If you are unable to find the information you need, contact our customer service at 800-462-5410 Monday – Friday from 7 a.m. to 7 p.m. CST.

Eligibility and Enrollment

An employee misplaced their ID card. How can they get a replacement?
Most employees can print a new ID card by logging into our website. Employees or group administrators can also contact customer service at 1-800-462-5410 to request a replacement ID card.
Can an employee add a family member to his/her dental coverage at any time?
Dependents, such as a spouse or child, can be added to an employee’s plan during your group's annual enrollment period or during the year, if allowed by your Human Resources policy; however, waiting periods for some benefits may apply. Coverage can be added for dependents at any time as the result of a qualifying event.
Can I change the waiting period before a new hire becomes eligible for coverage?
Your group’s eligibility waiting period, sometimes referred to as the probation period for new hires, is used to confirm that an employee is a new hire and not a late entrant. If your probation period for new hires changes, please advise us in writing and send correspondence to:

Delta Dental of Arkansas
Marketing Department
PO Box 15965
Little Rock, AR 72231
Does Delta Dental offer any plan options for an employee's child who is no longer eligible for coverage?
As the group administrator, you may have COBRA requirements regarding all members and dependents losing group coverage. In addition, Delta Dental offers an individual plan. For information on our Individual Plan, Click Here.
How do I add a new employee to my account?
You can quickly and easily add a new employee to your account by logging into our website and entering the employee’s information in the “Eligibility Maintenance” section. If you would rather mail this information, please have the new employee complete a Delta Dental of Arkansas Enrollment Form and send it to:

Delta Dental of Arkansas
PO Box 15965
Little Rock, AR 72231
How do I change an employee’s address?
You can quickly and easily change an employee’s address by logging into your account and updating the employee's information in the "Eligibility Maintenance" section. You may also fax an updated enrollment form with the employee's name, ID number and their new address to 501-992-1890.
How do we order supplies?
Upon your group's enrollment, an ID card and membership certificate will be sent to each employee enrolled with Delta Dental of Arkansas. Enrollment and claim forms are available online or by calling the marketing department at 1-800-814-3451.
How many employees are required for group enrollment?
Delta Dental of Arkansas offers dental coverage for businesses with two or more full time employees. With our variety of products, you can find the benefit and payment options that best suit your company.
What are qualifying events?
Qualifying events include marriage, divorce, birth or legal adoption, death or loss of coverage.
What are the eligibility requirements for dependent children?
Unless a company requests a different age, dependent children can continue coverage until the end of the month in which they turn 26. It is the responsibility of the policy holder to terminate a dependent’s coverage when they reach the plan's age limit. By logging into your account, you can confirm the age limitation for your plan and update an employee’s status.

You can also update an employee’s status by sending an enrollment/change form to:

Delta Dental of Arkansas
Billing and Eligibility Department
PO Box 15965
Little Rock, AR 72231
When will my group plan be effective?
In most cases, your group plan will be effective on the first of the month following the receipt of your completed group application and employee enrollment.
Where can I find rate information and purchase a plan?
Your insurance agent or a Delta Dental Sales Representative can assist you in choosing the best coverage and rates for your company. For more information, please call 1-800-814-3451.

Benefits and Coverage

Does Delta Dental of Arkansas cover dental services received outside of Arkansas?

Yes. Whether employees live outside of Arkansas or require dental treatment while traveling, they will have access to one of the nation's largest network of dentist. To find a Delta Dental participating dentist in any state,

click here.
How do I confirm that an employee is covered?
If your company is already enrolled with Delta Dental of Arkansas, you can verify coverage by logging into your account and entering the employee's information in the "Eligibility Maintenance" section. You can also verify coverage by contacting Customer Service at 1-800-462-5410.
How does Delta Dental use social security numbers that are provided for enrollment?
Delta Dental understands the need to protect your employee's personal information and social security number. We only use social security numbers to enroll employees and enter their information into our claims system. After an employee is enrolled, they will be assigned an alternate ID number within our system. This alternate ID number will be used in all external communications for Delta Dental. The alternate ID will be printed on the employee’s dental and vision ID cards. Employees, employers and dentists may still retrieve benefits or claims information by using a social security number, but Delta Dental will not display the social security number in any correspondence.

Premium and Billing

Can the group’s account be credited for employee changes/terminations?
In most cases, credit can be applied to the group’s account within Delta Dental's two-month retroactive rule for Delta Dental Premier and Delta Dental PPO products.
I terminated an employee’s coverage on my last bill, but they are still listed on my current bill. Why wasn’t their coverage terminated?
The employee's coverage termination may have been processed after Delta Dental of Arkansas' billing cutoff date. You can check the status of an employee by logging into your account and entering the employee's information in the "Eligibility Maintenance" section. You may also call your Billing and Eligibility Representative at 1-800-462-5410.
What is the prior amount due on my bill?
Delta Dental of Arkansas produces bills on a set schedule each month. If your payment for the prior month has not been received and posted by the date that your next bill is produced, the prior amount due will be shown on the last page of your current month's bill. Also, if employees were added or if any changes were made since your last bill was produced, charges incurred may also show on the current bill.
When is my Delta Dental premium due each month?
Payments are due the 1st of the month. You can remit payments to:

Delta Dental of Arkansas
P.O. Box 15965
Little Rock, AR 72231

Please call your Billing Representative at 1-800-462-5410 if you need additional copies of your bill.
When should I expect my billing statement to arrive?
Bills are mailed on the first business day following the 15th of the month.
Who can I call with billing questions?
Each group is assigned a dedicated Billing and Eligibility Representative to help with all questions concerning payment and enrollment for employees. The name and telephone number of your representative are listed on your monthly billing statement or you can call 1-800-462-5410.